Refund & Cancellation Policy
At **RR Village Dosa**, we strive to provide freshly prepared, hot South Indian food. This policy explains our terms for cancellations and refunds of orders placed on our website or mobile application.
1. Cancellation Policies
1.1 Customer Cancellations
- **Before Acceptance:** You can cancel an order within 60 seconds of placing it, or before it is accepted by our kitchen, for a full refund (if prepaid).
- **After Acceptance:** Once the kitchen accepts the order and food preparation begins, cancellations are **not permitted**, and refunds will not be issued.
1.2 Restaurant Cancellations
We reserve the right to cancel orders due to:
- Items being out of stock in the kitchen.
- Extreme weather conditions or operational delays.
- Delivery partner unavailability.
- In such cases, any online payment will be **fully refunded** to your account.
2. Refund Handling (Razorpay Processing)
Refunds are processed back to the original payment method through our payment gateway, **Razorpay**.
| Transaction State | Resolution Path | Timeline |
|---|---|---|
| **Successful Cancellations** | Automatic refund triggered immediately by backend. | 5–7 business days |
| **Failed Online Transactions** | Bank debited but order failed. Auto-rollback by Razorpay. | 3–5 business days |
| **Duplicate Charges** | Two payments verified for one order. One charge is auto-refunded. | 5–7 business days |
3. Order Quality & Missing Items
If you receive an incorrect order or items are missing:
1. Contact support at **support@rrvillagedosa.com** or call us at **+91 99000 12345** within **2 hours** of delivery.
2. Provide your Order ID and photos of the received items.
3. Upon verification, we will issue a partial/full refund or credit equivalent coupon codes.