Account Deletion & Retention

Last Updated:
Version: 1.0

Account Deletion & Data Retention

In compliance with the **Google Play Developer Program Policies** on data safety and the **DPDP Act 2023**, we provide clear mechanisms for customers to request the deletion of their accounts and associated personal data.

1. How to Request Account Deletion

We offer both in-app self-service options and web-based request forms:

  • **Via the Mobile App:** Go to **Profile -> Delete Account**, type `DELETE` to confirm, and submit your request.
  • **Via the Web Application:** Go to the **Account Deletion** page, log in, and click the "Request Account Deletion" button, or fill out the request form.
  • **Via Email Support:** Email a request from your registered contact details to **support@rrvillagedosa.com** with the subject "Account Deletion Request".

2. The Deletion & Anonymization Process

To protect financial records and comply with tax regulations, we employ a **Soft-Delete & Anonymize** pipeline:

1. **Submission Queue:** Your request is registered in our secure backend deletion request queue.

2. **Confirmation:** A notification is sent to your registered phone number / email.

3. **Active Order Check:** The request is held if you have active, uncompleted orders. It will resume once orders are delivered or cancelled.

4. **PII Scrubbing:** Upon processing (within 30 days), all Personally Identifiable Information (PII) is permanently scrubbed:

  • Your name is changed to "Deleted User".
  • Your phone number is replaced with a unique, randomized placeholder (e.g., `deleted_user_123`).
  • Your email address and saved delivery addresses are permanently deleted from our active database.
  • Active login tokens and push notification IDs are fully cleared.

3. Data We Must Retain

As required by Indian corporate, tax, and consumer protection laws (including GST rules):

  • All completed order invoices, transaction amounts, and Razorpay payment references must be kept for **7 years**.
  • These records will remain in our database but will be completely disconnected from your identity (fully anonymized) and cannot be tracked back to you.
Request deletion without the app

If you have uninstalled the RR Village Dosa app or cannot sign in, email a deletion request from your registered phone or email contact to support@rrvillagedosa.com with the subject line Account Deletion Request. Include your registered phone number so we can locate your account. We process verified requests according to our Account Deletion & Retention policy (typically within 30 days after verification, subject to active order checks).

Optional: sign in for faster in-product request

You can still use the email path above without signing in. Signing in lets you submit an automated deletion request from this page.

Log In to Request Deletion