Payment Policy

This Payment Policy describes how payments work on the **RR Village Dosa** Service. It consolidates payment-related terms already published in our Terms & Conditions and Refund & Cancellation Policy.

1. Accepted Payment Methods

• We support **online payments processed by Razorpay** and Cash on Delivery (COD) at select locations.
• Available methods (for example UPI, cards, or wallets) are shown in checkout and depend on Razorpay and your bank.

2. What We Store

• All online payments are processed securely by **Razorpay**.
• We do **not** store full credit card numbers, CVVs, or UPI PINs.
• We receive and store transaction references, payment status (success/failed), payment method type, and payment timestamp for reconciliation and tax compliance.

3. Failed or Interrupted Payments

• Payment failures due to bank downtime or network timeouts must be resolved directly with your bank.
• We are not liable for double charges initiated during transient failures. If a duplicate debit occurs, contact support with your order ID and payment reference so we can investigate with Razorpay.

4. Refunds of Prepaid Orders

• If prepaid orders are cancelled before acceptance, the refund is processed directly back to your original source of payment.
• Refunds are processed back to the original payment method through **Razorpay**, typically within **5–7 business days** after approval, subject to your bank's processing time.
• Detailed cancellation and refund eligibility rules are in the **Refund & Cancellation Policy**.

5. Cash on Delivery (COD)

• Where COD is offered, the payable amount shown at checkout must be paid to the delivery partner upon delivery.
• Failed COD collections may result in order cancellation according to operational policy.

6. Contact

For payment disputes or reconciliation requests, contact **apps@rrvillagedosa.com** with your order ID and payment reference.